Technical Communicator. Biosense Webster

​2022 - present

I am loving working in the medical industry! Learning about A Fib and understanding the CARTO system - how it works to provide people a new lease of life. Writing about new features as they are innovated, then used to map the EP of the heart. Automatically identifying patterns and mapping points of interest where issues are caused - and then cured. 

Also driving organization through the implementation and championing of the use of Monday.com.

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Responsible

Product Marketing Manager. SecuriThings

​2021 -2022

 

Responsible for all aspects of product marketing at this hi-tech start-up with a SaaS product. I work closely with the VP Product to position the product in an emerging category - IoTOps. I research, assimilate, consolidate and share information with internal and external stakeholders. Continuous ecosystem research to keep Guru cards current and relevant, personas, partners, competitors, and more. Scoped project to extend the use of WalkMe, involved at every level. Created a product communication strategy, as well as contributing to the content created in this new space: eBook, blogs, case studies, reports, release notes, product evaluation, technical papers, and more.​

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Technical Writer. JBS Outsourced Technical Writing

​2019 - 2021

 

​As a professional communicator I transfer knowledge between two or more parties using different styles and mediums (printed, online, audio), depending on goals and audiences. In addition to technical writing I also suggest UI edits and provide feedback to R&D on functionality and bugs.

I have experience writing user guides, API reference guides, release notes, technical articles and product sheets. Also competent writing project and process documentation.

Privileged to be part of a team working with an automotive organization writing content in XML for an AI to communicate with drivers. I bring my business and technical skills, customer perspective and love of the English language to this role. 

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Director Business Functions. Regent Property Management

​2016 - 2019

 

​Managed staff of 12 in 2 countries; wrote and implemented a PDR for goal-setting and training.

Created and implemented new process for teams: Accounts, Legal, Customer Service and Office Management and Administration; whilst managing and practising day-to-day activities. 

Created reports for colleagues, client and auditors: illustrated to ensure clarity of message.

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Lecturer - Computing & ICT. Cornwall College

​2011 - 2015

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Designed and delivered course materials for students to learn from: presentations, animations etc.​

Taught content, supervised and marked coursework projects where students follow the systems development life cycle to create real-world programming solutions using VBA, SQL, Access, Excel.

This period included two years: PGCE training and classroom qualification.

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Special Projects Manager. NHS & Cornwall Council

​2008 - 2010

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Assimilated materials to create the strategic objectives and business plan, consolidated to a diagram, distributed throughout county.

Wrote NHS service specifications for the contract as community service became independent.

Wrote risk management strategy, presented at monthly Board meetings.

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RYA Yachtmaster. Training and Qualification. 

​2007

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Account Manager. Sea Containers

​2002 - 2006

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Reporting to the CIO my primary role as Account Manager was to manage the business relationship between Sea Containers and a variety of businesses; involved at a strategic and practical level.  I had functional responsibilities across the Sea Containers Group for CRM, HR and collaboration.  Also, a lead in the department’s change management activities.

 

Key Responsibilities and Achievements:

• Instrumental player in business change activities at GE SeaCo: provided expert CRM advice that led to adoption of a customer-centric focus achieving improved customer relationships, increased sales revenues.

• Member of IS Steering Committee approving projects through a formal programme management process (Prince II based) resulting in prioritisation and co-ordination of IS activities, achieving cost efficiencies, encouraging innovative ideas and projects, leveraging knowledge across the group. 

• Designed and implemented a Performance Development and Review programme providing a detailed framework encouraging communication between colleagues, improving team morale and enthusiasm.

• Worked on the IT strategy for the GNER franchise bid team, including a £15m IT spend plan.  The GNER franchise was successfully renewed within a framework to become a mulit-TOC.

• Involved with carrying out due diligence when acquiring new businesses and divesting existing ones.

 

Solutions Manager / Business Consultant. Xchange

​1998 - 2001

America:

Reporting to the Director of Strategic Services my role was to assist Client marketing departments with their marketing strategies, business processes and campaign management, and the integration of these into the organisation as a whole.  Provided an international focus to the organisation as the first transfer from an international office to Head Office.

 

Key Responsibilities and Achievements:

• Worked as the business lead to design and manage the development of a new commercial component, carried out in conjunction with Fidelity Investments (Boston), resulting in a new product and revenue stream for the business.

• Created organisational alignment materials for marketing strategies and processes, to assist Quest’s (Denver) marketing department establish their role in the organisation’s CRM mission.

• At head office I was liaison for colleagues in overseas offices as I was both well connected and had a good understanding of being “on the other side” – knowing what was needed, why and when.

• Acted as a business analyst to provide feedback to R&D on product development of Xchange Real Time and established a methodology for use during implementation which assisted the pre-sales process.

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EMEA (Europe, Middle East, Africa):

Reporting to the General Manager for EMEA I experienced a variety of roles and responsibilities since joining early in the start-up and helping grow the organisation nearly five-fold in two years; primarily managed the Systems Integration team, including Consultants, Training, Helpdesk and advanced pre-sales.  The product, VALEX, automated the production of marketing campaigns and often involved transfer of responsibility from IT to Marketing functions; I was responsible for liaising across all customer business functions to ensure a smooth transition and referencable customer site.

 

Key Responsibilities and Achievements:

• Managed the implementation projects: scoped, budgeted, participated and resourced.  Consultancy for customer projects ranged from £45k to in excess of £1m.   

• Developed a successful implementation model for VALEX software installations, including a standard framework, additional modules and templates.  This was a useful tool for pre-sales and project planning work; also requested by Head Office for use by the Systems Integration group.

• Created and maintained good customer relationships, appraised stakeholders of product developments and industry trends, pitching the organisation as a market thought leader and achieving referencable customers.

• Prepared forecasts for services revenue on an annual, quarterly and monthly basis; and prepared bills.

• Organised and arranged hosting for an EMEA customer conference.

• Worked actively at 30 customer sites in 12 countries, including: NatWest (UK), Fidelity Investments (USA), Standard Bank (South Africa), Commerzbank (Germany), Citibank (Germany, Belgium, worldwide), Eirecell (Ireland), IBM (USA), BSkyB (UK), Turkcell (Turkey), Garanti Bank (Turkey), Bank Hapoalim (Israel).

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Project Manager. Sotheby's

​1996 - 1997 

Reporting to the SVP for Information Technology in New York, my initial period of familiarisation to the auctioning business included spending time with a variety of people and attending sales in London, New York, Geneva and a House Sale at Hall, Devon.

Key Responsibilities and Achievements:

• Worldwide management responsibilities for several projects, of various sizes and scopes, including Catalogue Subscriptions, Shipping and CRM.

• Liaised with Gartner analysts for advice on current industry direction and fed back experiences gained during the process.

• Documented the process of property management in a suite of data flow diagrams following “How Property arrives at Sotheby’s” through “Post-Sales Administration”; now used in the induction program for new employees.

 

Customer Relationship Management project

• The CRM project was to replace and enhance the current Direct Mail system used globally and held on a mainframe in New York, with a state-of-the-art client/server application to enable the organization to treat clients with a 1:1 relationship

• I was responsible for the Functional Requirements document and sent a Request For Proposal to potential vendors in the marketplace primarily identified through discussions with the Gartner analysts.

• Working with colleagues in New York, carried out the analysis of the proposals, short-listed and finally recommended a vendor – Exchange Applications.  Steering committee withdrew budget for project.

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Programmer. Saatchi & Saatchi Advertising

​1993 -1996

Reporting to the Director of Technology I managed the Systems Development area of the Information Technology Department, a team of up to 5 permanent and contract staff, depending upon workload.  Responsible for all systems that supported the London agency, the Saatchi Head Office and also the businesses in the Saatchi group.

 

Key Responsibilities and Achievements:

• To research, review and recommend software solutions, whether purchased or to be developed in-house.

• Managed the day-to-day development, customisation, testing, implementation and fixing of systems used.

• To conduct analysis and design and pass work to other members of the team; I placed special emphasis on increasing the Business Customer’s responsibility for their project.

• A full analysis of the disparate in-house systems, their enhancement requests and requests for new systems.  There were approximately 50 in-house developed systems.

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